Sales Process Explained

In order to explain the sales process, we have prepared the following 7 simple stages which we have set out, to make your shopping experience as smooth as possible.

Stage one

Collecting Details

In order to quote the job properly please make sure you send us the following job details:

Stage Two


We will process your enquiry and we will come back to you as soon as possible, depending on the quote volume which we have at a particular time.

Stage Three

Booking a Visit

One of our Company Surveyors will be contacting you to book a visit to your site in order to take accurate measurements and accordingly. Please make sure that you or your representative will be at the site to answer any questions about the manufacturing requirements and discuss any other concerns you may have.

The surveyor will complete the survey as soon as possible. We want to make it clear that your contract price includes one site visit by the Surveyor, any further site visits are extra payable. If there are any new wall openings on your property we’ll be more than happy to liaise with you about extra charges.

Stage Four


If your survey is as per the contract, your order will be dispatched immediately upon our receipt of the survey documents, unless you are asked to sign off on any changes that may have been made.

If your survey includes any changes from the original contract, we will send you a copy of the survey documents and ask for your confirmation of the changes that appeared as a result of the survey.

Once we receive your sign-off on this order, we will notify you about any potential price variations and the order will be placed on hold until you approve these. We start our delivery times from when you sign-off on the survey details or if there are any cost variations, whichever is later.

Stage Five

Ordering of Materials

Following your survey and, if required, your written agreement of survey details or cost variations, your order will be passed to our manufacturing team. They will order the materials for your windows.

We will contact you closer to the given deadline to arrange a mutually convenient delivery/collection date.

Stage Six


Shortly before the agreed-upon date for delivery or collection, we will contact you to ask you to settle your outstanding balance. Please ensure that we receive this in cleared funds prior to collection or delivery in order for your products to be released. We will also provide you with detailed fitting instructions to assist you or your fitter with installing the products. If the VAT rate changes, your final balance invoice will include VAT at the rate prevailing on the date of invoice.

Stage Seven

Collection / Delivery

You will collect or take delivery of your windows and/or doors. If you should have any queries regarding this, please call us on 020 3475 9240 or email us at