Sales Process Explained
Booking a Visit
One of our Company Surveyors will be contacting you to book a visit to your site in order to take accurate measurements and accordingly. Please make sure that you or your representative will be at the site to answer any questions about the manufacturing requirements and discuss any other concerns you may have.
The surveyor will complete the survey as soon as possible. We want to make it clear that your contract price includes one site visit by the Surveyor, any further site visits are extra payable. If there are any new wall openings on your property we’ll be more than happy to liaise with you about extra charges.
If your survey is as per the contract, your order will be dispatched immediately upon our receipt of the survey documents, unless you are asked to sign off on any changes that may have been made.
If your survey includes any changes from the original contract, we will send you a copy of the survey documents and ask for your confirmation of the changes that appeared as a result of the survey.
Once we receive your sign-off on this order, we will notify you about any potential price variations and the order will be placed on hold until you approve these. We start our delivery times from when you sign-off on the survey details or if there are any cost variations, whichever is later.
Ordering of Materials
Following your survey and, if required, your written agreement of survey details or cost variations, your order will be passed to our manufacturing team. They will order the materials for your windows.
We will contact you closer to the given deadline to arrange a mutually convenient delivery/collection date.
Shortly before the agreed-upon date for delivery or collection, we will contact you to ask you to settle your outstanding balance. Please ensure that we receive this in cleared funds prior to collection or delivery in order for your products to be released. We will also provide you with detailed fitting instructions to assist you or your fitter with installing the products. If the VAT rate changes, your final balance invoice will include VAT at the rate prevailing on the date of invoice.